Shipping & Returns
Got a question about your order? Check your confirmation email to access up-to-date order status notifications or Track Your Order here.
You can also submit a request through our contact form or call us at 1-877-670-2918 between 9am-6pm ET Monday through Friday.
Where do you ship?
We ship to the U.S., Canada, and Mexico.
How much does shipping cost?
We offer free shipping within the Continental United States
Shipping to Alaska, Hawaii, Canada, and Mexico is $25
When should I expect my order?
Because we work directly with independent designers around the world, delivery times may vary. Please check the processing time on the product page for how long the designer needs to prepare your item for shipment. We recommend that you place your order non-special order merchandise by December 13 for Christmas delivery.
What is your return policy?
During the holiday season, we offer an extended returns window. We will accept returns on orders made between October 10th, 2021, through January 14th, 2022, as long as you begin the return process within that timeframe.
We will accept returns on eligible products for a refund in the original form of payment or store credit, minus the cost of return shipping. Please note that, depending on the circumstances, returns may be processed in the form of store credit at our discretion.
All returns must be initiated with our Customer Service Team within the time period stated above and shipped to us within 7 days of receiving a return label. All returned items must be in new and unused condition, with all original tags and labels attached.
Note that personal care products and face masks are not eligible for returns
Our products are often custom-made by independent designers from around the world. We will do our best to work with you should there be a problem, although some items are not eligible for return.
To start the process of your return, or if your item arrives damaged, please submit a request through our contact form or call 1-877-670-2918 M-F 9am to 6pm EST between October 10th, 2021 and January 14th, 2022 to obtain a Return Merchandise Authorization (RMA) form. After receiving an RMA number, place the item securely in its original packaging along with the return form provided, and mail your return item to the address provided by our Customer Service Team.
Refunds are issued once the product is received and will be made in the original form of payment. Credit card refunds may take up to 14 days to process.
Customer service hours are Monday - Friday 9am – 6pm EST. Please allow us up to 48 hours for us to respond.
Something's wrong with my order. What do I do?
We're sorry about that! Reach out to us through our contact form or 1-877-670-2918, and we'll sort it out.
Can I exchange an item I ordered?
We work with independent designers and makers from around the world, so we aren't currently able to process exchanges unless you receive a damaged, defective, or incorrect item.